UCC Suspends All New Promotions From Mobile Telecom Operators

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UCC Uganda

The Uganda Communications Commission (UCC) has suspended all new promotions from mobile telecom operators.

According to a public notice published shared on INetwork mailing list the commision has taken action under to promote the interests of consumers and operators as regards to the quality of communications services and equipment.

“In a bid to improve the quality of service and the quality of experience that consumers of communications services in Uganda receive, UCC has with immediate effect suspended all new promotions offered by licensed operators with respect to mobile communication services.”

This moratorium will be reviewed ONLY IF the licensed operators so affected comply in full with the following conditions on their respective networks:

  • That an operational and sustainable mechanism acceptable to UCC, is put in place to ensure consumers of their services are not subjected to mobile spam as defined under the UCC Guidelines on Content, Services and Applications, and;
  • That the quality of service offered for the various mobile communication services not only comply with, but significantly exceeds in a consistent manner, the associated standards set by UCC for such services.

The notice was signed by the executive director of the commission.

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